We prioritize the security of our customers data. Any personal data you provide to us that can be used to identify you is stored securely and confidentially, and is processed in accordance with applicable law and this privacy statement, which describes the personal data we collect about you when you interact with us and how we use it.

We prioritize the security of our customers data. Any personal data you provide to us that can be used to identify you is stored securely and confidentially, and is processed in accordance with applicable law and this privacy statement, which describes the personal data we collect about you when you interact with us and how we use it.  

We take appropriate technical and organizational measures to protect against unauthorized or illegal processing of your personal data, such as encrypting your information according to industry standards. Where we have given you (or where you have chosen) a password which enables you to access certain portions of our website, you are responsible for maintaining the confidentiality of this password. We request that you not disclose your password with anyone.  

This policy covers our Website (being any website operated by RINOTOS ENTERTAINMENT), our App (being any app operated by RINOTOS ENTERTAINMENT), our stores, and any correspondence you have with the Group regarding our retail offering.  

Whenever we make modifications to this policy, they will be reflected on this page and you will be notified via email.  

Who Are We?  

RINOTOS ENTERTAINMENT is the data controller for the information gathered when you pursue this Website and App and purchase our products. If you have any questions about our use of personal information or this privacy statement, please contact Data Protection at [email protected]  

We May Hold Information About You  

When you register to use our Website or App, purchase a product, register to receive our emails, or contact us, we will collect the personal data you provide, including your name, date of birth, contact details (including social media accounts), telephone number, transaction history, log in information, and payment information.  

When you browse our Website or App, regardless of whether you are registered, purchase a product, register to receive our emails, receive and open or click our emails, we and our partner advertising networks, advertisers, and advertising affiliates (Third Party Advertisers) will collect user information such as your location, language, assumed gender, IP address, when you visited our Website or App, how you arrived on our Website or App, where you visited on our Website or App, and where you went after leaving  

Calls may be recorded for quality, training, and security reasons if you contact us by telephone. In the following instances, calls may be monitored without your consent: to provide evidence of a business transaction; to prevent or detect a crime; to ensure that the Group complies with regulatory procedures; to ensure that quality standards or targets are met; and to ensure the efficient operation of the telecom system.  

How we may use your private information  

We may use your personal information as follows:  

• We are unable to enter into a contract with you without your identification, contact and payment information. We may retain your information for a reasonable period of time after the transaction has been completed to fulfill any contractual obligations (such as refunds, guarantees, etc.) and to comply with any legal requirements for the retention of transactional data).   
• To inform you of similar products and services, or products and services about which you have specifically requested information, via email, postal mail, mobile phone, telephone, and/or other digital means (depending on your specific preferences), including social media platforms;  
• To provide you with the services you have requested, including the sale and/or distribution of products made available to you via Direct Supply;  
• To register you on the Website or App (where this involves creating an account for you, we will use your personal information to maintain and update your account (e.g., in the event of a change in your address or marketing preferences);  
• To manage our Website and Application;  
• To analyze and enhance the use of our Website, App, and retail offering, including how you navigate our Website or stores;  
• Measurement and analysis of our advertising;  
• To make suggestions and recommendations about products and services that may be of interest to you, other users of our Website and App, and users of our Third Party Advertisers' services;  
• To keep you informed about your marketing preferences;  
• To maintain our Website, application, and network secure;  
• For the purpose of processing payments, detecting and preventing fraudulent transactions and/or other illicit activity (we may share your information with a third party for these purposes); and  
• To evaluate and execute your employment application.  

We process this data where you have given us permission to use it, where it is necessary to perform our contract, to take steps at your request prior to entering into a contract, where required by law, or where it is in pursuit of our legitimate interests, which include providing relevant marketing and maintaining our services.  

How long we maintain your data  

We will not retain your personal information for any purpose longer than necessary, and we will only retain the personal information that is pertinent to the stated purpose.  

We will retain the personal information you submitted when registering an account on our Website or App for as long as that account is active.  

In the event that you contact our customer service department, we will retain your information for as long as necessary to resolve your inquiry and for a limited time thereafter.  

When you make a purchase through our Website or App, we will retain certain limited personal information, such as your name, email address, and mailing address, until you ask us to delete or amend those details so that we can report new and existing users to our affiliate advertisers. We will retain information regarding your website navigation history for a comparable length of time.  

Even after you have closed your account, we may retain some of your personal information if required by law or if it is reasonably necessary to comply with regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.  

How we may disclose your personal information  

We may also share your personal information with carefully chosen third parties who assist us in providing you with products, advertisements, and services. This will include the following third-party types:  

• Our professional advisors, which include, but are not limited to, our insurers;  
• Our vendors, business associates, and subcontractors  
• Our External Advertisers  
• Our Direct Supply partners, who will provide certain products/services directly to you and require your personal information to process and deliver your order (including warehousing, order packaging, delivery, and returns);  
• Our Direct Supply middleware providers, who administer the platform through which the order you place on this website is communicated to the appropriate Direct Supply partner; and  
• Providers of search engines and web analytics tools.  
• Your personal information will only be shared with third parties when it is necessary for them to provide us with the services we require.  
• If we were to sell our business or assets, we may share your personal information with any prospective/actual buyer and/or their advisors. We may also disclose your personal information if required to do so by law, in connection with the prevention or detection of crime, for the purpose of establishing, exercising, or defending our legal rights, or if we deem a request for disclosure to be valid. This includes exchanging information with other companies and organizations for fraud prevention and credit risk reduction.  
• You should be aware that if the police or any regulatory or government agency investigating suspected unlawful activities requests us to provide your personal information or any other information we obtain about you, we are permitted to do so.  

Links to third-parties  

Our Website and App may contain links to and from the websites of third parties or utilize software or a service that requires the sharing of your personal information with a third party. Please be aware that these third-party websites/providers have their own privacy policies, for which we assume no responsibility or liability. Please review these policies before submitting any data to these websites. Our list of third-party providers includes their respective privacy policies.  

Where we store your private information  

The information that we collect from you may be conveyed outside of India and stored there. It may also be processed by personnel located outside of India who work for us or one of our suppliers, third party providers, including Direct Supply partners and middleware providers. Where we do so, the data protection laws of the third country will have been deemed adequate by India, or other applicable safeguards will be in place.  

Your legal privileges  

You have the right to request that we refrain from using your personal information for marketing purposes. You can exercise your right to prevent such processing by selecting certain boxes on the forms we use to acquire your data, clicking the unsubscribe button on any communication we've sent you, visiting the customer preference center, or contacting us.  

If you have given us permission to use your personal information, you can revoke that permission at any time.  

If the information we maintain about you is inaccurate or lacking, you can notify us and request that we correct or add to it.  

You also have the right, subject to certain exceptions, to request a copy of any personal information we hold about you. In certain circumstances, if you choose to exercise this right, we may charge a fee to cover our costs in providing you with details of the information we hold about you.  

If you have a complaint about how we've handled your personal information, you may be able to request that we restrict our use of your information while your complaint is being investigated. If you withdraw your consent, it is no longer necessary for us to use your personal data, you object to our use of your personal data and we have no compelling reason to continue using it, or we have not handled your personal data in accordance with our obligations, you may request that we delete your personal data.  

To exercise these rights, we must be satisfied with your identity; therefore, we may request that you provide identification documents or confirm other information we hold about you (like a recent delivery reference or address).  

Cookie Policy  

Cookies are small files that are stored on your internet-browsing device (such as a computer, tablet, or smartphone) when you visit one of our websites, use our app, receive and view or click into one of our emails, or see one of our advertisements on other websites. Cookies do not store sensitive information such as your credit card number, name, or date of birth. They help us improve the usability and efficacy of our websites, as well as your experience while using them. Certain cookies are also required for you to navigate our website and use its features. Other monitoring technologies, such as web beacons, clear GIFs, page tags, and web bugs, are employed to determine how users interact with our services and to target advertisements.  

In addition to using cookies on our website, we also employ cookies and comparable technologies in our emails. These allow us to determine whether an email has been opened and how it has been interacted with. You can configure your browser to restrict or reject cookies, or you can close the email before downloading any images or clicking on any links if you do not wish to accept cookies.  

When you first visit our website, we will request your permission to set cookies and provide you with information about them. If you continue to use our website without changing your cookie preferences, you consent to our use of cookies.  

Children's Discretion  

We do not intentionally collect, maintain, or use personal information from children under the age of 18 (eighteen), and none of our Services are designed for children. If you discover that a minor has provided us with personal information in violation of this Privacy Statement, please contact us at [email protected]   

Data Protection  

We employ safeguards to protect Personal Information that we process in accordance with this Privacy Statement. Internet security cannot be guaranteed to be 100% and we try our best to safeguard your data but cannot guarantee or warrant the absolute security of information you provide to us.  

Notice of Alterations  

This Privacy Policy is subject to change at any time. If we make changes, we will amend the date at the top of the policy and, in some cases, we may provide you with additional notice (such as posting a notice on our homepage or emailing you). We encourage you to review the Privacy Statement whenever you access the Services or otherwise interact with us in order to remain informed about our information practices and your available choices.  

Transfers   

When transferring personally identifiable information to countries outside of India, we will comply with all applicable data protection laws. In accordance with applicable data protection law, we may transfer your personal information to countries that provide an adequate level of protection, and we may use contractual safeguards for such transfers. You may request a copy of the safeguards we employ when transferring personal information outside the company's country of residence.  

Questions Or Complaints  

If you have any inquiries or complaints, please contact us at [email protected] . You have the right to file a complaint with your local data privacy authority if we are unable to address your concern regarding our processing of personal data.   

Relevant Law  

We are committed to maintaining the confidentiality of your personal information, and the rights enumerated in this Policy represent your legal rights.  

For the purposes of this Policy, the following laws are applicable: (a) Indian law; (b) Data Protection regulations; (c) to the extent applicable, any legislation ratifying or otherwise adopting the legislations of India, as well as any applicable associated or supplementary data protection laws or regulations.  

Disclaimer of responsibility  

We make no express or implied claims or warranties regarding this website, its content, or the information accessible through it; they are provided "as is," with all defects. Except as otherwise provided by applicable law, we and our corporate affiliates, as well as their directors, officers, employees, agents, contractors, successors and assigns, will not be liable for any damages arising from or relating to the use of this website or any other website linked to it. This limitation of liability applies to any direct, indirect, consequential, special, punitive, or other damages you or others may incur, as well as damages for lost profits, business interruption, or the loss of data or information, even if we are aware of the possibility of such damages in advance.